Delivery Information
Worldwide shipping via DHL. All orders require a signature on delivery.
England & Wales
All unframed or pre-framed orders sent to England and Wales are sent by DHL. We aim to dispatch all orders within two working days, so you should receive your order within three working days of placing it. Please give us a daytime address, as all orders have to be signed for. DHL can deliver on a Saturday, but there are extra charges involved.
A signature will be required on receipt of your order, so please ensure that someone is available at the delivery address when placing your order.
Scotland, Northern Ireland & Non-Mainland UK
All unframed orders for Scotland, Northern Ireland and non-mainland UK islands are sent by Royal Mail Signed For service in order to keep the costs down. These are dispatched within two working days and need to be signed for too. If you would like your order sent by DHL, we can arrange it, but there will be extra charges.
How It Works
All international orders for framed and unframed products are sent by DHL. Unframed items are dispatched within 2 days of the order being placed. All framed items take between 7-10 working days to create. Once dispatched, the delivery times below apply.
For all international orders, you will be emailed a DHL tracking code and contact details for DHL if you need to speak to someone about your order. We ask you to supply a recipient's phone number too, in case our courier has trouble delivering to you.
A signature will be required on receipt of your order, so please ensure that someone is available at the delivery address when placing your order.
We are able to deliver items to addresses other than the billing/cardholder address. Please choose this option when making your order. If you would like your order to be delivered on a specified day, please just give us a call or email us, and we'll do our best to arrange it for you.
Please get in touch with us on +44 (0) 20 7267 3934 or customersupport@icons.com if your order is especially urgent and needed by a particular date or if you think it is taking too long to arrive.
Delivery Times (After Dispatch)
| Republic of Ireland | Next working day |
| Belgium, Netherlands, Luxembourg | Next working day |
| Mainland Europe | Next working day |
| Non-EU Europe | Next working day (end of business) |
| Eastern Europe | Next working day (end of business) |
| The Balkans | Next working day (end of business) |
| USA & Canada | Next working day by 10:30am |
| Caribbean, Central & South America | 1-2 working days |
| Middle East | 2 working days |
| Africa | 2-4 working days |
| China | 2-4 working days |
| Australasia | 2-4 working days |
Non-UK Orders
At Icons, we strive to keep our prices reasonable and competitive, which is why we do not add a percentage onto the price of our products to cover import taxes. We are unable to account for the differing tax regimes for all the countries we ship to worldwide.
Please note that customers are responsible for paying their own import taxes, which may be incurred on Icons goods when sending items to non-UK addresses.
If you have any questions about the above, please email customersupport@icons.com
Order especially urgent or needed by a particular date?
Frequently Asked Questions
How long does dispatch take?
Unframed orders are dispatched within 2 working days. Framed items take 7-10 working days to create before dispatch. UK orders typically arrive within 3 working days. International delivery times vary by region, from next working day for Europe and North America to 2-4 working days for the Middle East, Africa, China and Australasia.
Do you ship internationally?
Yes. All international orders are sent via DHL. Delivery after dispatch is typically next working day for Europe, USA and Canada, and 2-4 days for the Middle East, Africa, China and Australasia.
Do I need to sign for my delivery?
Yes. All orders require a signature on delivery. Please ensure someone is available at the delivery address.
Who pays import taxes?
Customers are responsible for any import taxes on orders shipped to non-UK addresses. Icons.com does not add import tax charges to product prices.
Can I deliver to a different address?
Yes. Select a different delivery address at checkout. If you need delivery on a specific date, call or email us and we will do our best to arrange it.
IMPORT TAXES
At Icons, we strive to keep our prices reasonable and competitive, which is why we do not add a percentage onto the price of our products to cover import taxes. We are unable to account for the differing tax regimes for all the countries we ship to worldwide. Please note that customers are responsible for paying their own import taxes, which may be incurred on Icons goods when sending items to non-UK addresses. If you have any questions about the above, please email customersupport@icons.com
COURIER DETAILS: UNITED KINGDOM
All unframed or pre-framed orders sent to England and Wales are sent by DHL. We aim to dispatch all orders within two working days, so you should receive your orders within three working days of placing them. Please give us a daytime address, as all orders have to be signed for. DHL can deliver on a Saturday, but there are extra charges involved.
All unframed orders for Scotland, Northern Ireland and non-Mainland UK islands are sent by Royal Mail Signed For service in order to keep the costs down. These are dispatched within two working days and need to be signed for too. If you would like your order sent by DHL, we can arrange it, but there will be extra charges. A signature will be required on receipt of your order, so please ensure that someone is available at the delivery address when placing your order.
MESSI TRIPLELOCK™ PRODUCTS
Please allow up to ten working days for the dispatch of our Messi TripleLock™ products. These exclusive items come with all-new TripleLock™ technology, therefore additional preparation time is needed to ensure they meet our authentication standards. [November 2025]
COURIER DETAILS: INTERNATIONAL (NON-UNITED KINGDOM)
All international orders for framed and unframed products are sent by DHL. Again, unframed items are sent from icons.com within 2 days of the order being placed. All framed items take between 7-10 working days to create. Once dispatched, the times below apply.
For all international orders, you will be emailed a DHL tracking code and contact details for DHL if you need to speak to someone about your order. We ask you to supply a recipient's phone number too, in case our courier has trouble delivering to you.
Please get in touch with us on +44 (0) 20 7267 3934 or customersupport@icons.com if your order is especially urgent and needed by a particular date or if you think it is taking too long to arrive.
A signature will be required on receipt of your order, so please ensure that someone is available at the delivery address when placing your order.
We are able to deliver items to addresses other than the billing/cardholder address. Please choose this option when making your order. If you would like your order to be delivered on a specified day, please just give us a call or email us, and we'll do our best to arrange it for you.
Once dispatched, international (non-United Kingdom) orders will take the following times to get to you:
Republic of Ireland – next working day Benelux (Belgium, the Netherlands, and Luxembourg) – next working day
Mainland Europe – next working day, Non-EU Europe – next working day by the end of the business day
Eastern Europe – next working day by the end of the business day
The Balkans – next working day by the end of the business day
USA and Canada (to the vast majority of ZIP codes) – next working day by 10.30 am
The Caribbean, Central and South America – within 1-2 working days
The Middle East – within 2 working days
Africa – within 2-4 working days
China – within 2-4 working days
Australasia – within 2-4 working days