Returns Policy
We're confident you'll be 100% satisfied. If not, here's how returns work.
Our Commitment
We are confident that our customers will be 100% satisfied with our products and services.
Every item we sell is 100% authentic, of the highest standard, and as described on its product listing. As such, we take the utmost care to ensure you will receive our goods well-packaged and safely shipped.
Damaged Items
In the unlikely event that your item is received damaged, we can arrange a replacement for you if you contact customersupport@icons.com
Exchanges & Refunds
If you find you are dissatisfied with your order, you may return your purchase for an exchange or refund, providing it is in a decent and unused condition.
Please note that the customer is responsible for return postage costs.
You must notify us of any missing items, incorrectly received or unwanted items within 14 days and return the item to us within 30 days.
Before you return an item, please contact us.
Please Note
Mystery Memorabilia products are excluded from the returns policy.
Where to Send Returns
Please contact us before returning any item.
Unit 6
Airfield Industrial Estate
Airfield Way
Christchurch
Dorset
BH23 3PE
Questions about a return? Get in touch.
Frequently Asked Questions
Can I return my order?
Yes. If you are dissatisfied with your order, you may return your purchase for an exchange or refund, providing it is in a decent and unused condition. You must notify us within 14 days and return the item within 30 days. Please contact us before returning any item.
What if my item arrives damaged?
In the unlikely event that your item is received damaged, we can arrange a replacement. Contact customersupport@icons.com to arrange this.
How long do I have to return an item?
You must notify us of any missing, incorrectly received or unwanted items within 14 days and return the item to us within 30 days.
Do I have to pay for return postage?
Yes. The customer is responsible for return postage costs.
Can I return Mystery Memorabilia?
No. Mystery Memorabilia products are excluded from the returns policy.
Where do I send returns?
Icons.com, Unit 6, Airfield Industrial Estate, Airfield Way, Christchurch, Dorset, BH23 3PE. Please contact us before sending any returns.
We are confident that our customers will be 100% satisfied with our products and services.
Every item we sell is 100% authentic, of the highest standard, and as described on its product listing. As such, we take the upmost care to ensure you will receive our goods well-packaged and safely shipped.
In the unlikely event that your item is received damaged, we can arrange a replacement for you if you contact customersupport@icons.com.
If you find you are dissatisfied with your order, you may return your purchase for an exchange or refund, providing it is in a decent and unused condition. Please note that the customer is responsible for return postage costs.
You must notify us of any missing items, incorrectly received or unwanted items within 14 days and return the item to us within 30 days.
Before you return an item, please contact us.
*** PLEASE NOTE THIS EXCLUDES MYSTERY MEMORABILIA***
Icons' returns address is:
Icons.com
Unit 6
Airfield Industrial Estate
Airfield Way
Christchurch
Dorset
BH23 3PE